Order Cancellation Policy
Thank you for choosing to shop with us. We value your business and strive to provide you with the best shopping experience. Please take a moment to review our Order Cancellation Policy to understand your rights and responsibilities when canceling an order.
1. Eligibility for Order Cancellation
1.1. Cancellation Window: You may request the cancellation of an order within 3 hours of placing the order, provided that the order has not already been processed or shipped. Orders that have been processed or shipped are not eligible for cancellation and must be handled as returns, as outlined in our Return Policy.
2. How to Request Order Cancellation
Contact Customer Support: please contact our customer support team at iptvgocontact@gmail.com or +44 7340 9129 24. Our team will assist you in processing the cancellation.
3. Cancellation Confirmation
3.1. Confirmation Email: Upon successful order cancellation, you will receive an email confirmation indicating that your order has been canceled. Please retain this email for your records.
4. Refund for Canceled Orders
4.1. Refund Process: If your order is eligible for cancellation and you have already made a payment, we will initiate a refund to the original payment method used for the purchase. Refunds will be processed within 2 business days.
4.2. Canceled Orders with Promotions or Discounts: If you received any promotions or discounts on your canceled order, these promotions or discounts may not be reissued on future orders.
5. Exceptions to Cancellation
5.1. Custom or Personalized Items: Orders for custom or personalized items that have already entered the production phase may not be canceled.
5.2. Digital Products: Orders for digital products, as well as services rendered, are typically non-cancelable and non-refundable. Please refer to our Digital Product Refund and Return Policy for further details.
6. Changes to the Policy
We may update or revise this Order Cancellation Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. Please check this policy periodically for any updates.
By placing an order with us, you agree to abide by the terms and conditions outlined in this policy.