Digital Product Refund and Return Policy

Thank you for choosing our IPTV product(s). We strive to provide you with high-quality service that meets your needs. However, we understand that circumstances may arise in which you may need to request a refund or return. Please read our Digital Product Refund and Return Policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds and Returns

1.1. Refunds: You may be eligible for a refund if:

• You purchased the IPTV product within the last 7 days depending on the subscription you have acquired.
• The IPTV account has been expired for no reason.
• The IPTV login info did not work.
• The IPTV account was a fraud or login info did not work properly.
• You have a valid reason for the refund, as outlined in Section 2.
• The product is not fully active or inaccessible.
• Your request complies with our refund process.

1.2. Returns: We do not accept returns for IPTV products unless specified otherwise in the product description or if required by applicable laws. However, we have the legal right to refuse a refund request if the IPTV account is fully active and working on our end without issues and the client took full advantage of the account for more than 3 days consistently without significant issues. additionally, All IPTV account activities are being tracked by our security system to ensure our rights and our customers as well.

2. Valid Reasons for Refunds

You may request a refund for the following valid reasons:

2.1. Product Defects: If the IPTV service is not working at all, inaccessible, or significantly different from the product description.

2.2. Unauthorized Purchase: If you believe your account was used for an unauthorized purchase without your consent.

2.3. Duplicate Purchase: If you accidentally purchased the same IPTV service twice.

2.4. Change of Circumstances: If you have a valid and compelling reason for no longer needing the IPTV service product, such as a change in your requirements or needs.

2.5. IPTV login account did not work: If the login info provided was not able to work such as wrong and fraud login info.

3. Refund Process

3.1. To request a refund, please follow these steps:

Contact our customer support team at iptvgocontact@gmail.com within the last 7 days, depending on the subscription you have acquired.
Provide your order details, including the order number and date of purchase.
Clearly state your reason for requesting a refund, providing any necessary details or evidence.
3.2. After reviewing your request, we will make a determination within 5 business days. If your request is approved, we will process the refund as follows:

Refunds will be issued in the original payment method used for the purchase.
You will receive an email notification confirming the refund.

4. Refund Denials

We reserve the right to deny refund requests if:

4.1. You do not meet the eligibility criteria outlined in Section 1.

4.2. Your request does not align with the valid reasons for refunds listed in Section 2.

4.3. We suspect abuse or fraudulent activity.

5. Contact Information

If you have any questions or need assistance with your refund or return request, please contact our customer support team at:

Email: neplixcontact@gmail.com

Phone: +44 7340 9129 24

6. Changes to the Policy

We may update or revise this Digital Product Refund and Return Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. Please check this policy periodically for any updates.

By using our digital products such as IPTV, you agree to abide by the terms and conditions outlined in this policy.